Frequently Asked Questions
Does it really work? Yes! This cream has been in use for over 30 years. It was developed to destroy abnormal skin cells and our online consultation must be completed before Ag3derm can be recommend it for you. It is a very powerful cream that only attacks abnormal skin cells, and leaves the healthy cells unharmed (slight redness/tenderness may occur). You may not see much of a change for the first few days. The cream must penetrate the outer layers of skin before it can start to work on the age spot by attacking the damaged cells under the skin where the root of the problem exists, and so until this happens there may be no outward signs of change. This may take up to 5 days. Does it leave any marks? No. The cream is applied for up to 14 days on the surface of the skin. The abnormal cells are destroyed leaving the healthy skin. The redness and tenderness where the cream has been applied will fade over the next 4-6 weeks. We recommend you do a test patch on a small area of skin before applying to the face. How much will I need? Each tube is 10mg which is more than enough to treat the average person as only a tiny amount is required for each affected area. So only one tube is all that should be needed. Does it hurt? No. There will be slight redness and tenderness but that should be it. If the area does become very tender or inflamed then it is time to stop. The cream will have done its job. You should now let the area heal. Always remember to use sun block after using Ag3derm not only to protect the new skin but to prevent more age spots, keratosis & sun damage from developing. What about other products that claim they can remove my blemishes? Most other products that are on the market either cover up or fade the blemishes. These products do not totally remove the blemishes. Ag3derm is a topical cream that is both very powerful and yet gentle at the same time. It allows you to monitor the progress of your treatment and stop when you feel necessary. Using make up? Always use Ag3derm on clean dry skin, never apply on top of make up. Is Ag3derm safe to use? This product does not bleach the skin, and does not contain hydroquinone or any harmful skin bleaching agents. Yes it is very safe if used as instructed. Can I get a refund if it does not work? Yes. If the cream does not work we will give you a refund of the full purchase price. Please e-mail us with your full order details within 30 days of receiving your product for details of our return procedure. What happens if I have a problem? Please e-mail us anytime on help@ag3derm.com for full support. You cannot use Ag3derm if: You are pregnant Do you ship worldwide? Yes. The blemish is near to my eyes can I use it? Yes but with extreme caution taking care not to allow the product in the eye. Care must also be taken that it is not rubbed into the eyes after application, you should thoroughly wash your hands immediately after use. See usage instructions inside box. Getting ready to use Please select a small blemish to treat as a test area (on the hand if possible). The product should be applied to clean dry skin. How long will my order take to arrive? We ship worldwide by airmail and delivery should be within 14 days. However we anticipate that delivery in some countries may take longer. We do have postal tracking so if you do not receive your order in this time please e-mail us so that we can trace your order. Any undelivered orders will be replaced by us. What types of skin blemish can be treated with Ag3derm? Age spots Where can I use Ag3derm? You can use Ag3derm on skin blemishes anywhere on your body including face, chest, decolette, shoulders, back, hands, anywhere! Care is needed around the eyes. I have got some extra questions We are here to help please e-mail us at help@ag3derm.com
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