We operate a 30 day refund policy.

If this product does not work on your skin you may return your order at any time within the first 30 days of receiving our product, and receive a full refund of the purchase price.

To obtain a full refund please e-mail us at help@ag3derm.com giving us full details of your order, we will then forward details to you of the return procedures. On receipt of the used kit we will refund your credit card within 14 days.

Authenticity and Quality of Products

Our associates purchase directly from the manufacturer. All medications listed are the authentic brand names unless otherwise stated eg. generics and all our medications are shipped using the original packaging with safety seals and registered trademarks.

The only differences that a customer may perceive is that the packaging may be different compared to what they are used to. This is due to where in the world the medication is manufactured; US manufactured products may be packaged in bottles compared to UK packaged product in blister strips and a box.

Every product has an image included on the website so you will know what to expect on delivery.

Please be assured that the products are of the highest quality purchased from reputable sources.

Refunds Vs Chargebacks

We have always honoured our 30 day refund policy and we always will. However, there are always a few who want to get something for nothing and retain our product, by using chargeback to refund through their bank. We take chargebacks very seriously. There is no need to do this because of our stated 30 day money back policy.

We will send a letter stating the following:

We have been informed through your bank that you have charged back your purchase from Ag3derm. We offer a 30 day money back refund policy so this is an illegal act on your part. Please reverse your actions within 3 days or we will take the following action:

1 E-mail you to ask that you request from us a refund through our refund policy to which you agreed
2 Place a negative report on all 3 of the credit card reference agencies
3 Write a letter to your bank to have it placed on your file
4 Write a letter to your credit card company to have it placed onto your file
5 Contact your local police dept and report the theft

N.B. We operate a 100% genuine refund policy to which we are totally committed and to which you agreed when you placed your order. Please allow us to continue this.